Your Privacy Matters
Your privacy is protected, and reaching out to NuView is completely confidential.
You do not need to commit to treatment to ask questions. Whether you call or fill out a form, your information is handled securely and in accordance with federal privacy laws.
We only use your information to explain your options and determine what level of care may be appropriate for your needs and goals.
Our Legal Responsibilities
NuView Treatment Center is required by law to:
- Maintain the privacy of your protected health information (PHI)
- Provide you with this notice of our legal duties and privacy practices
- Follow the terms of the policy currently in effect
- Notify you in the event of a breach involving your unsecured health information
We take these responsibilities seriously and apply strict safeguards across all areas of your care, communication, and recordkeeping.
What Is Protected Health Information (PHI)?
Protected health information (PHI) refers to any information that identifies you and relates to your physical or mental health, the care you receive, or payment for that care.
This can include:
- Diagnosis and assessment information
- Therapy notes and progress documentation
- Clinical records and treatment plans
- Appointment history
- Billing and insurance details
- Any communication related to your care
PHI may exist in electronic, written, or verbal form.
How We Use and Disclose Your Information?
We may use and disclose your information for the following purposes:
Treatment
Your information may be used to provide, coordinate, and manage your care. This includes communication between therapists, medical providers, case managers, and other members of your care team.
Information may also be shared with outside providers involved in your care when necessary for continuity and safety.
Payment
We may use your information to:
- Verify insurance coverage
- Obtain prior authorizations
- Submit claims to insurance providers
- Collect payment for services
This may include sharing limited information with insurance companies or third-party billing services.
Healthcare Operations
We may use your information for internal operations, including:
- Program evaluation and improvement
- Staff training and supervision
- Licensing and accreditation requirements
- Quality assurance and compliance reviews
These processes help us maintain high standards of care.
What This Means for You?
- Calling us is confidential - your information is not shared without your permission
- Filling out a form does not commit you to treatment
- You can ask questions and explore your options privately
- Your information is protected under HIPAA regulations.
Additional Uses and Disclosures
There are specific circumstances where your information may be used or shared without written authorization:
As Required by Law
We may disclose information when required by federal, state, or local law.
Public Health and Safety
Information may be shared to:
- Report abuse or neglect
- Prevent or control disease
- Reduce a serious threat to health or safety.
Health Oversight Activities
We may disclose information to regulatory agencies for audits, inspections, or investigations related to healthcare oversight.
Judicial and Administrative Proceedings
Your information may be disclosed in response to a court order, subpoena, or other lawful process.
Law Enforcement
We may share information with law enforcement under specific legal conditions, including locating a person or responding to a legal request.
Emergency Reasons
If there is an immediate risk to your safety or the safety of others, limited information may be shared to address the situation appropriately.
Uses That Require Your Authorization
Certain uses and disclosures require your written permission. These include:
- Sharing psychotherapy notes beyond treatment, payment, or operations
- Marketing communications
- Disclosure of information not otherwise permitted under HIPAA
You may revoke your authorization at any time in writing. Revocation will not apply to actions already taken.
Your Rights Regarding Your Information
You have the following rights related to your health information:
Right to Access
You may request a review or receive a copy of your health records. Requests must be made in writing, and we will respond within the timeframe required by law. We may also charge a minimal, cost-based fee.
Right to Request Amendments
If you believe information in your record is incorrect or incomplete, you may request a correction. We may deny the request in certain cases, but we will provide a written explanation.
Right to an Accounting of Disclosures
You may request a list of certain disclosures of your information made outside of treatment, payment, and operations.
Right to Request Restrictions
You may ask us to limit how your information is used or shared. While we will consider your request, we are not always required to agree, especially when it comes to decisions involving your care.
Right to Confidential Communications
You may request that we contact you in a specific way, such as by phone, email, or at a different mailing address.
Right to a Copy of This Notice
You have the right to receive a copy of this privacy policy at any time.
How Do We Protect Your Information?
NuView Treatment Center maintains strict safeguards to protect your information from unauthorized access, loss, or misuse.
These safeguards include:
Administrative Safeguards
- Staff training on privacy and confidentiality
- Role-based access to sensitive information
- Internal policies and procedures for handling PHI
Technical Safeguards
- Secure electronic health record systems
- Password protection and encryption
- Controlled access to digital platforms
Physical Safeguards
- Secure storage of paper records
- Restricted access to facilities and workspaces
- Proper disposal of sensitive documents
We continuously review and update our security practices to maintain compliance and protect your information.
Common Privacy Questions
No. Your information is confidential and not shared with employers.
Insurance communication depends on your specific plan, but we can help you understand what to expect before anything is processed.
Yes. You can speak with our team to understand your options without any obligation.
Yes. Any information you share is protected under federal privacy laws.
You Do Not Have to Figure This Out Alone
Most people who review this page are not ready to commit to anything - they just want to understand what their options look like and whether it is safe to reach out.
If you have questions about privacy, treatment, or what next steps could look like, you can speak with our team confidentially.
Breach Notification
If your unsecured health information is compromised, you will be notified as required by law.
This notification will include:
- A description of what occurred
- The type of information involved
- Steps you can take to protect yourself
- Actions we are taking to address the issue
Changes to This Policy
NuView Treatment Center reserves the right to update this policy at any time.
Any changes will apply to all information we maintain. The most current version will always be available upon request and on our website.
Complaints and Contact Information
If you believe your privacy rights have been violated, you may file a complaint with NuView Treatment Center or with the U.S. Department of Health and Human Services.
Filing a complaint will not affect your care in any way.
For questions, concerns, or to submit a request related to your privacy rights, you may contact us at (323) 307-7997 directly.