NuView is out-of-network with Cigna, and many plans still cover a good portion of treatment. Call our admissions team at (323) 307-7997 for a free benefits check.

We'll confirm everything with Cigna directly and walk you through what to expect, so there are no surprises later.

Understanding Your Cigna Plan Type and Coverage

Cigna offers several different plan structures, and which one you have affects how you'll access treatment.

HMO

requires a primary care physician, and typically a referral to see a specialist, including for mental health services

PPO

no referral required, with the flexibility to see out-of-network providers at a higher cost

EPO

no referral required, but covers in-network care only, except in emergencies

Open Access Plus

no referral required, built around a large national network, often used by members who travel or live across multiple states

Behavioral health benefits under Cigna plans are administered by Evernorth Behavioral Health, a Cigna health services division/subsidiary that includes behavioral health administration for mental health and substance use disorder services.

Marketplace vs. Employer Coverage

If your Cigna plan was purchased through the health insurance marketplace, it's required to include substance use disorder and mental health treatment as part of the ACA's essential health benefits - these aren't optional add-ons.

Employer-sponsored Cigna plans typically include this coverage as standard as well.

Coverage details can still vary by plan, which is why our team looks into your specific benefits directly before treatment begins.

Does Cigna Cover Behavioral Health Treatment?

Many Cigna plans include coverage for both mental health and substance use treatment, as behavioral health benefits are generally considered essential coverage under most plans.

This can include therapy, medical oversight, and structured levels of care like PHP and IOP, when medically necessary.

Exact coverage depends on your specific plan, which is why our team verifies everything directly before treatment begins.

Who's Covered Under Your Cigna Plan?

Cigna Members
If you carry an individual, employer-sponsored, or marketplace Cigna plan, behavioral health benefits may be included as part of your coverage.
Covered Family Members and Dependents

Eligible spouses and dependents enrolled under your plan may also have access to behavioral health benefits.

You don't have to be the primary policyholder to reach out. Our admissions team can still verify your individual benefits directly.

What to Expect: Costs & Copays

Cigna's plans vary widely, so what you'll actually pay comes down to the specific plan you have, not a fixed number we can quote upfront.

That's exactly why our admissions team pulls your real numbers directly from Cigna before treatment starts: your deductible, your copay, whatever applies to your coinsurance, so there's nothing to guess at once you're here.

What We Verify Before Beginning Treatment

There's a real gap between what your Cigna card says and what actually gets covered once you're in treatment, and that gap is exactly what our admissions team closes before you start.
✓
Whether your Cigna plan is active
✓
What your specific behavioral health benefits actually include
✓
Whether your recommended level of care meets Cigna's requirements for coverage
✓
Whether prior authorization is needed, and handling that process on your behalf
✓
Your deductible, copay, and coinsurance

You'll know exactly where you stand before committing to anything - verification is free, with no obligation.

If prior authorization is needed, we handle that conversation directly. We'll walk you through your deductible, copay, and coinsurance so none of it comes as a surprise later.

What Treatment Looks Like at NuView

Once your coverage is confirmed, here's what you can actually expect once you get here.

NuView is a behavioral health care provider offering a full continuum of care. If you carry Cigna insurance, our admissions team will go through your specific plan with you and lay out exactly what to expect, so nothing feels uncertain when you're deciding what's next.

Our Behavioral Health Programs

Partial Hospitalization Program

Partial hospitalization program (PHP) is a structured, full-day program for those who need intensive support but don't require 24-hour residential care

Intensive Outpatient Program

Intensive outpatient Program (IOP) runs for fewer weekly hours than PHP, designed to fit around work, school, or family obligations

Dual Diagnosis Treatment

Dual diagnosis treatment offers integrated care for co-occurring mental health and substance use conditions

Telehealth Services

Virtual sessions for eligible California residents, for added flexibility and access.
Our Core Services

Individual Therapy

one-on-one sessions with a licensed therapist

Group Therapy

peer support facilitated by a clinician

Case Management

coordinated support connecting you with the right resources throughout treatment

Medical Services

oversight from a psychiatric provider and clinical team as part of your care

What to Expect When You Reach Out?

Getting started isn't as complicated as insurance paperwork makes it feel. Here's what actually happens once you reach out:
  1. 01

    You contact NuView

    A quick call or form gets things moving.
  2. 02

    We collect your insurance information

    Nothing formal, just enough to look into your plan.
  3. 03

    We verify your behavioral health benefits

    Our team checks what your Cigna plan actually covers.
  4. 04

    You complete a confidential assessment

    A short conversation to understand your situation and needs.
  5. 05

    We determine the right level of care

    Based on your assessment and your coverage.
  6. 06

    We handle any required authorization

    If your plan needs it, we take that on directly.
  7. 07

    Treatment begins

    On a timeline that works for you.

Verify Your Cigna Benefits Today

You don't need to already know what your Cigna plan covers - that's exactly what this conversation is for.

Reach out, and we'll find out together, at no cost and with zero pressure to move forward.

Speak with Admissions

Frequently Asked Questions About Cigna Insurance

Many Cigna plans include coverage for substance use treatment, including detox, residential care, PHP, IOP, and outpatient services, when medically necessary.

Yes, mental health care is generally covered alongside substance use treatment, including therapy, psychiatric care, and medication management.

This depends on your specific Cigna plan type. Our team confirms this directly during your free benefits verification.

Depending on your plan, eligible spouses and dependents may also have access to behavioral health benefits.

Our admissions team checks your plan details and covered levels of care at no cost. Call us at (323) 307-7997 to get started.