What Is VA Community Care?

VA Community Care allows eligible Veterans to receive treatment outside VA facilities when the VA system itself can't meet their needs in time or nearby.

Generally, this applies when the VA can't provide timely care, when specialized care isn't available at a nearby VA facility, or when travel distance creates a real hardship.

Eligibility ultimately comes down to a combination of wait times, distance, and clinical need, determined by the VA on a case-by-case basis.

VA Community Care Network (CCN) through TriWest

NuView works with eligible Veterans through the VA Community Care Network (CCN), administered by TriWest. TriWest is the third-party administrator responsible for connecting approved Veterans to community providers like NuView.
NuView Treatment Center is a VA Community Care Network (CCN) provider through TriWest.

If you've been approved for Community Care, our admissions team can help confirm your authorization and get started.

Learn more about VA Community Care Network (CCN) through TriWest

How the VA Referral Process Works

Getting started generally follows these steps:
  1. 01

    Request a referral

    Speak with your VA provider about receiving treatment through a community care provider.
  2. 02

    Your VA provider submits the referral

    This confirms you meet the eligibility criteria for VA Community Care.
  3. 03

    The VA approves the referral

    Once approved, it's routed to the appropriate community care administrator.
  4. 04

    Your authorization is confirmed

    This step verifies exactly what's approved before treatment begins.
  5. 05

    Choose NuView as your provider

    You can request NuView specifically as part of your community care referral.
  6. 06

    Begin treatment

    Once everything is confirmed, we coordinate the remaining details so you can get started.
Our admissions team can help you understand where you are in this process and what comes next.

Care for Military Spouses & Family Members

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VA Community Care isn't limited to Veterans alone.

Spouses, dependents, and other eligible family members may also have access to behavioral health treatment through their own coverage.

If you're a spouse or family member looking for support, either for yourself or to understand how to help a Veteran you love, we have dedicated resources to guide you through what applies to your specific situation.

What Treatment Looks Like at NuView

Once your coverage is confirmed, here's what you can actually expect once you get here.

Military health benefits come with their own process, referrals, authorizations, and eligibility rules that don't always translate clearly. That's where we come in. NuView is a Behavioral Health care provider, offering a full continuum of care for eligible Veterans.

Our Behavioral Health Programs

Partial Hospitalization Program

A structured, full-day program for people who need intensive support but not 24-hour residential care.

Intensive Outpatient Program

Fewer weekly hours than PHP, designed to fit around work, school or family obligations.

Evening Track

Structured evening care that supports recovery while allowing you to maintain your daily routine.

Telehealth Services

Virtual sessions for eligible California residents, for added flexibility and access.
Our Core Services

Individual Therapy

One-on-one sessions with a licensed therapist.

Group Therapy

Peer support facilitated by a clinician.

Case Management

Coordinated support connecting you with the right resources throughout treatment.

Medical Services

Oversight from a psychiatric provider and clinical team as part of your care.

Already Have a VA Authorization?

If you've already been approved for VA Community Care and have your authorization in hand, you're closer to starting treatment than you might think.

Call us directly at (323) 307-7997, and our admissions team will confirm your authorization details and walk you through the next steps to begin care at NuView.

Ready to Take the Next Step?

No matter what brought you here, calling on your own behalf or reaching out for a Veteran you care about, our team is ready to help.

Reaching out doesn't commit you to anything. It's simply the fastest way to find out what's actually available to you, and start your recovery journey with us.

Speak with Admissions

Frequently Asked Questions

Yes, Veterans generally need to be enrolled in VA health care first, and the VA determines eligibility for Community Care based on factors like wait times, travel distance, and clinical need.

Timelines vary by VA facility and case complexity, so it's best confirmed directly with the VA or Community Care office handling the referral. NuView's admissions team can help track status once a referral is in progress.

Veterans typically have some ability to request a specific provider, though final approval depends on the VA's authorization process and network requirements.

Authorizations are tied to a specific timeframe or number of visits. If treatment isn't complete, a renewal or extension may need to be requested through the VA before care continues.

Some information is typically shared with the VA for care coordination and authorization purposes, but broader privacy protections still apply.