Mental Health & Substance Use Care for Veterans

Service can leave marks that don't show up right away, and they rarely look the same from one veteran to the next.

Trauma, anxiety, depression, and substance use can affect veterans in different ways, and finding the right support starts with care that understands your experiences.

Depression and anxiety

Low mood, constant worry, or trouble sleeping that started in service or after the transition home.

In crisis? Help is available now.

If you’re in crisis, call the Veterans Crisis Line at 988 and press 1 for free, confidential support, available 24/7 to Veterans, service members, and their loved ones.

VA Community Care at NuView Treatment Center

VA Community Care lets eligible Veterans receive care from providers outside VA facilities. NuView is an in-network provider within the VA Community Care Network (CCN), administered by TriWest.

The VA determines eligibility and approves referrals. If you already have a referral or authorization, our admissions team can confirm the details and help you get started.

Learn more about VA Community Care Network

How to Get Started Through the VA

Getting started generally follows these steps:
  1. 01

    Talk to your VA provider

    Tell them you're interested in community care, and ask about NuView.
  2. 02

    Your VA provider submits the referral

    This confirms you meet the eligibility criteria for VA Community Care.
  3. 03

    The VA approves the referral

    Once approved, it's routed to the appropriate community care administrator.
  4. 04

    Begin treatment

    Once everything is confirmed, we coordinate the remaining details so you can get started.
Our admissions team can help you understand where you are in this process and what comes next.

Which benefit do you have?

VA Community Care Network

For Veterans who get their health care through the VA. NuView is an in-network provider within the VA Community Care Network (CCN), administered by TriWest.

How VA Community Care works

TRICARE

For military families and retirees with TRICARE, including spouses and children. In-network for TRICARE West Region through TriWest, subject to your plan.

TRICARE coverage

Have private insurance or paying on your own? We treat veterans with all types of coverage. Call admissions at (323) 307-7997, and we'll help sort out your insurance benefits.

Care for Military Families

Treatment isn't only for the Veteran. Spouses, children, and other family members covered by TRICARE may also be able to get mental health and substance use care at NuView.

We can check your benefits and talk through what applies to your family.

Do You Already Have a VA Authorization?

If you've already been approved for VA Community Care and have your authorization in hand, you're closer to starting treatment than you might think.

Call us directly at (323) 307-7997, and our admissions team will confirm your authorization details and walk you through the next steps to begin care at NuView.

What We Verify Before You Begin

Before you begin treatment, our admissions team confirms:
✓
Eligibility:
Whether your VA Community Care referral or TRICARE coverage is active and approved
✓
Coverage type:
Whether you're covered through VA Community Care, TRICARE, or another plan
✓
Behavioral health benefits:
Which mental health or substance use services may be covered
✓
Level of care:
Whether the recommended treatment program is covered under your benefits
✓
Referral or prior authorization:
Whether either is required before treatment begins
✓
Out-of-pocket costs:
What you may be responsible for, including applicable deductibles, copays, or coinsurance
You'll have a clearer understanding of your coverage and next steps before committing to treatment.

Frequently Asked Questions

You can call us at any point. We can explain the process and check where you stand, but your VA provider submits the referral, and the VA approves it.

Spouses and dependents are generally covered through TRICARE rather than VA Community Care. See coverage and treatment for military families.

A discharge type doesn't automatically rule out getting help. The VA says some of its mental health services are available no matter your discharge status, and you can walk into any VA medical center in a crisis. Broader VA benefits, including VA Community Care, depend on the VA's eligibility decision. At NuView you can also use commercial insurance or self-pay. Call admissions to talk through your options.

When you use VA benefits, some information is shared with the VA for care coordination and authorization. HIPAA protections still apply, and admissions can explain what's shared in your case.

Yes, Veterans generally need to be enrolled in VA health care first, and the VA determines Community Care eligibility based on factors like wait times, travel distance, and clinical need.

Veterans can typically request a specific provider, but final approval depends on the VA's authorization process and network requirements.

Authorizations are tied to a specific timeframe or number of visits. If treatment isn't complete, a renewal or extension may need to be requested through the VA before care continues.

Ready to Take the Next Step?

No matter what brought you here, whether you're calling on your own behalf or reaching out for a Veteran you care about, our team is ready to help.

Reaching out doesn't commit you to anything. It's simply the fastest way to find out what's actually available to you and start your recovery journey with us.

Refer a Veteran

This content has been reviewed and edited in accordance with our editorial policy. Read our editorial policy