NuView is out-of-network with Tufts Health plan , and many plans still cover a good portion of treatment. Call our admissions team at (323) 307-7997 for a free benefits check.

We'll confirm everything with Tufts Health plan directly and walk you through what to expect, so there are no surprises later.

Understanding Your Tufts Health Plan Type

Tufts Health Plan, now part of Point32Health, offers several plan structures, and the one you have shapes how you'll access treatment.

HMO

requires a primary care physician and typically a referral for specialist care

PPO

generally no referral required, with more flexibility to see providers outside the network

EPO

requires a primary care physician and referrals for specialty care, but has no out-of-network benefits

POS

requires a referral to access in-network benefits

One helpful note: most Tufts plans don't require a referral specifically to see a therapist, even when other specialist care does require one.

Not sure which plan type you have? Our team can look into it as part of your free benefits verification.

Does Tufts Health Plan Cover Behavioral Health Treatment?

Tufts Health Plan generally covers the full continuum of behavioral health care - including detox, inpatient rehabilitation, outpatient therapy, PHP, and IOP - in line with federal mental health parity requirements that keep behavioral health coverage on par with medical and surgical benefits.

Under the Mental Health Parity and Addiction Equity Act, mental health and substance use treatment can't be treated as a lesser benefit than physical health care: no stricter limits on visits, no higher cost-sharing, and no additional hurdles that wouldn't also apply to medical care.

Exact coverage still depends on your specific plan, which is why our team looks into the details directly before treatment begins.

Who's Covered Under Your Tufts Health Plan?

Tufts Health Plan Members
If you carry an individual, employer-sponsored, or marketplace Tufts plan, behavioral health benefits may be included as part of your coverage.
Covered Family Members and Dependents

Eligible spouses and dependents enrolled under your plan may also have access to behavioral health benefits.

You don't have to be the primary policyholder to reach out. If your coverage comes through a spouse, parent, or another family member's plan, our admissions team can still look into your individual benefits directly.

What to Expect: Costs & Copays

Costs under Tufts Health Plan vary by plan type and tier. Generally, lower monthly premiums come with higher costs at the point of care, and vice versa.

Rather than guess at a number that may not apply to you, our admissions team looks into your actual deductible, copay, and coinsurance directly.

What We Verify Before Beginning Treatment

Insurance details rarely tell the full story on their own. Before you begin treatment, our admissions team looks into what actually applies to you, including:
✓
Plan status
 confirming your Tufts Health Plan coverage is active and in good standing
✓
Behavioral health benefits
 exactly what your specific plan includes for mental health and substance use treatment
✓
Medical necessity
 confirming your recommended level of care meets your plan's requirements for coverage
✓
Prior authorization
 checking if approval is needed before treatment begins, and handling that process directly if so
✓
Costs
 your deductible, copay, and coinsurance, so you know what to expect financially

You'll have real answers, not guesses, before you commit to anything.

What Treatment Looks Like at NuView

NuView is a behavioral health care provider offering a full continuum of care. If you carry Tufts Health Plan insurance, our admissions team will go through your specific plan with you and lay out exactly what to expect, so nothing feels uncertain when you're deciding what's next.

Our Behavioral Health Programs

Partial Hospitalization Program

Partial hospitalization program (PHP) is a structured, full-day program for those who need intensive support but don't require 24-hour residential care

Intensive Outpatient Program

Intensive outpatient Program (IOP) runs for fewer weekly hours than PHP, designed to fit around work, school, or family obligations

Dual Diagnosis Treatment

Dual diagnosis treatment offers integrated care for co-occurring mental health and substance use conditions

Telehealth Services

Virtual sessions for eligible California residents, for added flexibility and access.
Our Core Services

Individual Therapy

one-on-one sessions with a licensed therapist

Group Therapy

peer support facilitated by a clinician

Case Management

coordinated support connecting you with the right resources throughout treatment

Medical Services

oversight from a psychiatric provider and clinical team as part of your care

What to Expect When You Reach Out?

Getting started doesn't require paperwork in advance or research on your part, just a conversation with our team.
  1. 01

    You reach out

    A call or message is enough to begin.
  2. 02

    We gather the basics

    A few insurance details allow us to begin looking into your Tufts Health Plan coverage.
  3. 03

    Our team confirms your benefits

    We find out exactly what your plan includes for behavioral health treatment.
  4. 04

    You complete a confidential assessment

    This helps us understand your situation and recommend the appropriate level of care.
  5. 05

    We outline your options

    Based on your assessment and your actual coverage, not general assumptions.
  6. 06

    We handle any required authorization

    If your plan requires approval before treatment, our team manages that process directly.
  7. 07

    Treatment begins

    On a timeline that works for you.
Throughout this process, our team remains involved at every step, so you're never navigating it on your own.

Verify Your Tufts Health Plan Benefits Today

You don't need to already understand your plan type, referral requirements, or what's covered - that's exactly what our team is here to sort out with you.

Reaching out doesn't commit you to anything.

Insurance verification is complimentary, confidential, and comes with no obligation. Whenever you're ready, we're ready to help.

Speak with Admissions

Frequently Asked Questions About Tufts Health Plan

Yes, coverage generally includes detox, residential treatment, PHP, IOP, and outpatient therapy, when medically necessary.

Most Tufts plans don't require a referral specifically for therapy, even if a referral is needed for other specialist care. Our team can confirm what applies to your plan.

Depending on your plan, eligible spouses and dependents may also have access to behavioral health benefits.

Some services may require prior authorization, depending on your plan and recommended level of care.

Our admissions team checks your plan details and covered levels of care at no cost. Call us at (323) 307-7997 to get started.